For machine malfunctions or to request repairs

For most beverage machines, please call the Pepsi Bottling Group at 1-800-845-4782. When you call, please provide the building name and, if possible, the machine’s “asset number,” which should be visible on a Pepsi sticker affixed to the machine.

For food and snack machines, and some beverage machines, please call Next Generation Vending at 1-877-644-8363. When you call, please provide the building name and, if possible, the machine’s “asset number,” which should be visible on a Next Generation sticker affixed to the machine.

You may also report a service issue by contacting Cornell Dining vending operations at vending@cornell.edu.

To report an empty machine, or empty selections within a machine

Please contact Cornell Dining vending operations at vending@cornell.edu.